FAQ (Frequently Asked Questions)

How long will my Custom Santa Hat orders take?
Most orders take a few days to make/create. We make most of our hats to order and sometimes begin customizing your Santa Hat the very same day your order is placed. Large quantity  could take up to 1 week to process and ship. Custom logo takes an additional 2-3 days.  We then prepare your hats for shipping. If your order has no customization’s, your order may ship the same day/next day. Please let us know if you have a deadline for your order.

How long does shipping take?
Shipping is via USPS and usually takes a few days (depending on your shipping selection). Regular orders take about 3-5 business days. Small embroidery orders take 5-7 days to fully process, ship and deliver via priority mail, depending on requests, customization’s and other variables such as your proximity to our location (Connecticut USA).

Who makes the hats?
We do! My Custom Santa Hats is a family owned and operated business, right here in the USA. Our Santa hats are prepped throughout the year, and hand made to order during the season. Together (as a family) we all pitch in to make our Custom Santa hats and products. We know your family and friends will love them! As our quality is the absolute best.

Is my embroidered hat durable?
All of our hats are thoroughly inspected before shipping. The materials used are of high quality and do not tear or rip easily under “normal use” conditions. Embroidery is professionally machined into the hat and it is very durable. Touching the embroidery area is safe (it won’t unravel). Threads can come apart if forcefully tampered with via a sharp object, otherwise… Our Santa hats are perfect for Santa hat use!

Do you ship over to other countries (besides the United States)?
Yes we do ship to Canada, Mexico, England and adjacent countries. If you have any questions in regards to shipping, please feel free to Contact Us, as we want to make our shipping as efficient and affordable as possible.

Does Free Shipping Apply to Canada, England, Europe, Mexico or other countries?
No, very sorry. The cost of shipping internationally can be amazingly expensive. We’d like to offer free shipping to these area’s, but at this time it’s just not possible. Yes, we can ship to you. But please be sure to double check the rates (see Cart or Checkout).

Do you ship to Hawaii and Alaska?
Yes, we can ship to those states please allow adequate shipping time.

What is bulk ordering?
Bulk ordering is ordering several hats (or more) for business or even personal use. Discounts start at just 10 hats! All bulk orders must contact us via phone or email for details.

I think this is cool how can I get involved?
Thank you! It’s super fun. Since 2017 we’ve been working on an affiliate program. Are you a youtuber, Blogger, Vlogger, or do you have a complimentary business. Offer our Santa Hats via an affiliate link and we’ll track the sales. Giving you a percentage of every order. Paid monthly, $20.00 minimum required for payout. Contact us today and let us know about you!